Privacy policy

1. Information We Collect

We may collect the following types of information:

• Information you provide directly, such as your name, email address, and phone number when you contact us, make a purchase, or sign up for our newsletter.

• Information collected automatically, including your IP address, browser type, operating system, device identifiers, and browsing behaviour on our Site.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our products and services

• Process orders and manage transactions

• Communicate with you, including responding to enquiries

• Send marketing communications (where permitted by law or with your consent)

• Comply with legal and regulatory obligations

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal data. These include:

• Consent (e.g., for marketing emails)

• Contractual necessity (e.g., to process your orders)

• Legal obligation

• Legitimate interests (e.g., to improve our services)

• 4. Sharing Your Information

• We may share your information with:

Trusted third-party service providers who support us in operating the Site, fulfilling orders, or delivering communications (e.g., website hosting, payment processors, delivery companies)

Regulatory bodies or legal authorities where required to do so by law

Other parties, if necessary, to protect our legal rights or those of others

We do not sell your personal data to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on the Site, analyse site traffic, and personalise content. You can manage your cookie preferences in your browser settings. Please note that disabling cookies may affect the functionality of the Site.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information. However, please be aware that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict certain types of data processing

• Withdraw consent (where applicable)

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the page in the navigation bar.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will delete it promptly.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Policy periodically to stay informed about how we handle your data.

11. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us using the Contact Us page in the navigation bar.